Please note that our contracted hours are from 8am to 6:30pm each weekday. Our consulting times are between these hours. Please note that at certain times e.g. lunch or the ends of the day, the doors may be locked. Firs House can be accessed, in an emergency, by pressing the doorbell. We always have a clinician onsite between our contracted hours.

Please call at 8am to request an urgent on the day appointment. The Duty Doctor will triage your request, so please provide the reception team with as much information as you can about your medical need. Once the Duty Doctor has triaged your request we will call you back to book an appointment or action the request of the Duty Doctor.

For all non-urgent appointment and admin requests please visit our website and fill out the form, which is open during our contracted hours. Please note that ALL appointment requests are triaged by a doctor and allocated based on clinical need but no urgent requests for appointments or admin queries should be sent via the online form.

Please note the opening times for Telegraph Street are slightly different to those of Firs House so if you are in urgent need of medical help during those times, please contact Firs House Surgery, Station Road, Histon, CB24 9NP.

Emergency medical care is provided by local GPs working for Urgent Care Cambridge. A doctor or a specially trained nurse will assess each call and may offer telephone advice, invite the patient to attend the emergency surgery at UCC's base in Chesterton Hospital or arrange for a home visit.

This service operates outside of our contracted hours.  During these times, should your require to consult with a doctor urgently, please telephone 0330 123 9131. Please note that for medico-legal reasons your calls to CAMDOC will be recorded.

NHS 111

Alternatively you can access urgent assistance by calling NHS 111 on 111. A triage nurse will assess your situation and take appropriate action. This could simply be by offering advice or where necessary by making arrangements for you to be seen by a doctor.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.